Stakeholders

The Company conducts its business activities based on the principles of fairness, honesty, trustworthiness, and transparency, complies with governmental laws and regulations, and strives to establish transparent and effective multi-directional communication channels with all of the Company's stakeholders in order to safeguard the interests of the stakeholders. the status of communication with each of the stakeholders for the year ended December 31, 2024 was reported on November 08, 2024 to the Board of Directors. the Board of Directors is responsible for the management of the Company's business activities and for the management of the Company's financial statements.
StakeholdersImportance to the operation of the companyIssues of concernCommunication & PipelinesCommunication Frequency2024 Response Outcome
StaffEmployees are the driving force behind the company's growth, and through the full cooperation of the departments to enhance the company's competitiveness, we also attach importance to the working environment and welfare of the employees, human rights, and the company must treat its employees well to gain the trust of the other party and enhance the loyalty of the employees.
  • Labor Relations

  • Human Resources Development

  • Occupational Health and Safety

  • Provision of a welfare system

  • Organize educational training

  • Promotion of occupational safety activities

    • Sustainable Development Division Mr. Cheung Yan Ho, Director

    ESG@seasonic.com.tw
  • 1 time/quarter

  • unscheduled

  • 1 time/quarter
  • Labor-management meeting / Quarterly.

  • FWC/Quarterly.

  • Establishment of a staff suggestion box: 0 received in 2024.

  • Number of training hours per capita: 30.

  • Occupational Safety and Health Committee / Quarterly: 4 meetings.
    		•
    ClientsEvaluate the organization's products or services to meet customer needs, and continue to maintain good relationships with customers to ensure the source of orders.
  • Customer Satisfaction

  • Innovative Products and Services

  • Product Safety and Quality

  • Customer Satisfaction Survey

  • New Product Launch

  • Customer Service Center Customer Complaint Handling

    • Sustainable Development Division Mr. Cheung Yan Ho, Director

    ESG@seasonic.com.tw
  • 1 time/year

  • unscheduled

  • unscheduled
  • CUSTOMER SATISFACTION SURVEY: 2024Q4 COMPLETED

  • ESTABLISHED QUALITY MANAGEMENT SYSTEM IN ACCORDANCE WITH ISO 9001:2015, AND CONSISTENTLY PASSES THIRD-PARTY VALIDATION.

  • Completion rate of customer complaints: 100 per cent.
    		•
    Supplier/ContractorEnterprises outsource part of their production activities, so they have a responsibility to supervise their partners, strengthen cooperation with suppliers, and create a win-win strategy by coexisting and co-prospering with them.
  • Provider management

  • Occupational Safety and Health

  • Product Safety and Quality

  • Supplier Supervision and Assessment Mechanism

  • Factory operation promotion

  • Incoming material management

    • Sustainable Development Division Mr. Cheung Yan Ho, Director

    ESG@seasonic.com.tw
  • 1 time/half year

  • unscheduled

  • unscheduled
  • Annual supplier audit program to audit suppliers on-site.

  • Suppliers visit us from time to time for technical exchanges.

  • PASSED IS45001 OCCUPATIONAL SAFETY MANAGEMENT SYSTEM FOR THE FIRST TIME AND PASSED THE EXTERNAL VERIFICATION.

  • ESTABLISHED AN ENVIRONMENTAL MANAGEMENT SYSTEM IN ACCORDANCE WITH ISO 14001:2015 AND CONTINUES TO BE THIRD-PARTY CERTIFIED.
    		•
    ConsumersSea Sonic Electronics provides technical support services under its own brand name to handle issues related to consumer complaints, to enhance after-sales service satisfaction and to protect consumer rights.
  • Product Safety and Quality

  • Customer Satisfaction

  • Privacy and Data Security

  • TECHNICAL SUPPORT MAILBOX / PERSONALIZED PHONE SERVICE / SFC RMA WEB PAGE

  • Customer Satisfaction Survey

  • Evaluation of Information Security and Network Risk

    • Sustainable Development Division Mr. Cheung Yan Ho, Director

    ESG@seasonic.com.tw
  • unscheduled

  • 1 time/year

  • 1 time/year
  • TECHNICAL SUPPORT MAILBOX/PERSONAL PHONE NUMBER/SFCRMA WEBPAGE.

  • Customer Satisfaction Survey Overall Satisfaction: 93.33% .

  • There were no significant events in the implementation of information security management as disclosed in the sustainability report.
    		•
    government agenciesCompliance with laws and regulations is the most basic principle of corporate management, and we strengthen our governance capabilities to enhance our management and competitiveness.
  • Business Ethics

  • Risk Management

  • Climate Change Management
  • Internal and external education and training

  • Annual Risk Assessment

  • Climate Change Risk Opportunity Assessment

    • Sustainable Development Division Mr. Cheung Yan Ho, Director

    ESG@seasonic.com.tw
  • unscheduled

  • 1 time/year

  • 1 time/year
  • Integrity management education and training: 100% completion rate for all board members and employees.

  • Integrate into the management of sustainability themes and review them regularly.

  • The implementation of the Risk and Climate Change Risk Opportunity Assessment was disclosed in the Sustainability Report.
    		•
    Investors/ShareholdersESG IS TAKEN INTO ACCOUNT IN CORPORATE INVESTMENT DECISIONS OR BUSINESS OPERATIONS TO HELP INVESTORS AND SHAREHOLDERS JUDGE WHETHER TO INVEST IN A COMPANY.
  • Economic Performance

  • Business Ethics

  • Risk Management
  • Announcement of operating results

  • Ordinary Shareholders' Meetings, Annual Reports and Presentation Meetings

  • Ordinary Shareholders' Meetings, Annual Reports and Presentation Meetings

    • Sustainable Development Division Mr. Cheung Yan Ho, Director

    ESG@seasonic.com.tw
  • 1 time/quarter

  • 1 time/year

  • 1 time/year
  • Financial information is announced regularly on the official website.

  • Convene regular shareholders' meetings and explanatory meetings of the corporation.

  • Disclosure of significant sustainability themes and assessment of performance in annual reports and sustainability reports.
    		•
    EnvironmentWe will implement the climate environment and governance, aiming for net-zero emissions, and actively carry out green transformation to coexist with the global environment.
  • Waste Management

  • Energy and Greenhouse Gas Management

  • Climate Change Management
  • Confirmation of waste segregation

  • Perform greenhouse gas inventories and energy management

  • Responding to External Initiatives

    • Sustainable Development Division Mr. Cheung Yan Ho, Director

    ESG@seasonic.com.tw
  • unscheduled

  • 1 time/year

  • 1 time/year
  • Disclosure of waste and greenhouse gas inventories and energy management in the sustainability report.

  • FIRST TIME TO PASS THE IS50001 ENERGY MANAGEMENT SYSTEM AND PASS THE EXTERNAL VERIFICATION.

  • Sea Sonic Electronics Taiwan headquarter "Earth hour" plastic reduction campaign continues.
    		•
    competitorKeeping abreast of competitors' new strategies, understanding market conditions and opportunities, identifying market gaps and potential risks, and improving the company's market competitiveness.
  • Innovative Products and Services

  • Product Safety and Quality

  • Economic Performance
  • Official website reveals product information

  • Announcement of operating results and financial statements

    • Sustainable Development Division Mr. Cheung Yan Ho, Director

    ESG@seasonic.com.tw
  • unscheduled

  • 1 time/quarter
  • Product information will be announced on the official website from time to time.

  • Financial information is announced regularly on the official website.
    		•

    Detective Pipeline


    The Company maintains a philosophy of sustainable management based on pragmatism and integrity. If you become aware that any of the Company's and its subsidiaries' employees, managers, appointees, directors, or persons in a position of substantial control have engaged in any form of improper gain, fraud, or violation of laws or regulations, you are encouraged to file a report with the Company's Reporting Mailbox.
    Handling of Cases of Illegal, Unethical or Dishonest Behavior

    Our Reporting Mailbox

    davidliu@law-meridian.com
    whistleblower@seasonic.com.tw 

    Points to Note for Reporting

    Thank you very much for your assistance, the following is the Company's protection of your information and report should pay attention to the following matters, the relevant reporting system please refer to Please refer to the relevant reporting system. For the report system, please refer to "Regulations for Handling Cases of Illegal, Unethical or Dishonest Behavior". Please refer to "Regulations for Handling Cases of Illegal, Immoral or Dishonest Behavior" for the relevant reporting system.

    1. The Company undertakes to keep the identity of the Whistleblower and interested parties confidential. identity The Company is committed to keeping the identity of the Whistleblower and the interested party confidential and shall not disclose the identity of the Whistleblower without the written consent of the Whistleblower. Identity The identity of the complainant shall not be disclosed without the complainant's written consent. If the identity is disclosed, the Company shall not disclose it without the written consent of the reporting party. identity If it is necessary to disclose his/her identity (e.g., evidence required by the court), the specialized unit of the Company that handles the report shall notify the person concerned before handling the case. If the complainant is an employee of the Company, the Company undertakes to protect the complainant from being subjected to improper treatment as a result of the complaint. However, the protection does not include the act of reporting for the purpose of defamation, forgery, or framing of others.
    2. The whistleblower should provide at least the following information.
       1. The name, address, telephone number, and e-mail address of the informant.
      2. The name of the person against whom the complaint is filed or other information sufficient to identify the person against whom the complaint is filed.
       3. The name and service unit of the company involved in the report.
       4. Specific evidence that can be used in the investigation, which should include as much as possible people, events, times, places and things.
       5. If the report is false or inaccurate, the complainant shall be held legally liable.
       6. In principle, if the whistleblower is anonymous, the case will not be dealt with, but if the content of the statement is recognized as necessary for investigation, the case can still be dealt with.